Your First Point of Contact

DIVERSION LINE

If you have received a notice of eviction or are at risk of losing your housing please call our Prevention and Diversion phone line at 226-821-3345.

This is not a crisis line.

COMMUNITY SUPPORT

Interested in a guest speaker, a tour of our spaces, an information booth, a student placement, a research partnership, or learning more about homelessness and diversion practices? For media inquiries and community engagement opportunities, please contact community@steppingstonegw.com.

ADULT EMERGENCY SHELTER (EVERYDAY 8:00PM-8:00AM)

If you are seeking emergency shelter and are of 25 years of age or older, please go in person to 23 Gordon Street, Guelph after 8:00pm, 7 days per week for shelter support. Shelter staff can be reached during shelter operating hours at 519-822-1100. This is not a crisis line. This same line is answered by staff during Daytime Program operating hours. See below for Daytime Program details.

If you are seeking emergency shelter and are between the ages of 16 and 25, contact Wyndham House for shelter support. Wyndham House staff can also be reached at:

1. Monday to Friday 8:30am-4:30pm: 226-962-3574
2. Evenings and Weekends: 519-837-3892

DAYTIME PROGRAM

Stepping Stone also operates a daytime space at 23 Gordon Street, open Monday to Friday from 8:00 a.m. to 2:00 p.m and Saturday 8:00am – 8:00pm.  Individuals can access support, connect with staff, and enjoy meals during operating hours.

Meal times at 23 Gordon Street:

• Coffee & Breakfast: Daily from 8:30 a.m. – 9:30 a.m.
• Lunch: Daily from 12:00 p.m. – 1:00 p.m.
• Tuesdays and Thursdays: To-go sandwiches are available.
• Saturday Light Dinner: 5:00 p.m.

 If you wish to reach the daytime program staff during operating hours, please call 519-822-1100. This is not a crisis line.

FAMILY SHELTER

If you are a family and in immediate need of shelter please call 519-265-1323 for support.

This is not a crisis line.

128 NORFOLK HOUSING-FOCUSED SHELTER

If you wish to reach the staff at the front office at our 128 Norfolk Housing Focused Shelter, you can do so by calling 519-837-1094.

This is not a crisis line.

DONATIONS & VOLUNTEERS

Thank you for your interest in supporting Stepping Stone.

For questions about making a donation, hosting a fundraiser, in-kind donations, or other ways to support our work, please email fundraise@steppingstonegw.com.

If you are interested in volunteering with Stepping Stone and would like to learn more about current opportunities or the application process, please email volunteer@steppingstonegw.com.

We will respond to your inquiry as soon as possible during regular business hours.

Your support helps individuals and families experiencing housing instability and homelessness in Guelph-Wellington.

GENERAL INQUIRIES

Stepping Stone’s general telephone mailbox can be reached at 519-837-0080.

Calls are answered during regular business hours whenever possible. If staff are unavailable, please leave a voicemail and your message will be returned.

Voicemail messages are monitored and responded to between 8:00 a.m. and 4:00 p.m., Monday to Friday.

This is not a crisis line.

You can also email general inquiries to info@steppingstonegw.com or fill out the form below

Have a Question? Visit our FAQ’s Page

You can also subscribe to our Email Newsletter here.