Your First Point of Contact

DIVERSION LINE

If you have received a notice of eviction or are at risk of losing your housing please call our Prevention and Diversion phone line at 226-821-3345.

This is not a crisis line.

COMMUNITY SUPPORT

Interested in a guest speaker, a tour of our spaces, an information booth, a student placement, a research partnership, or learning more about homelessness and diversion practices? For media inquiries and community engagement opportunities, please contact community@steppingstonegw.com.

ADULT EMERGENCY SHELTER

If you are seeking emergency shelter and are of 25 years of age or older, please go in person to 23 Gordon Street, Guelph after 8 pm, 7 days per week for shelter support.

Stepping Stone also operates a daytime space at 23 Gordon Street, open Monday to Friday from 8:00 a.m. to 2:00 p.m and Saturday 8:00am – 8:00pm.  Individuals can access support, connect with staff, and enjoy meals during operating hours.

Meal times at 23 Gordon Street:

• Coffee & Breakfast: Daily from 8:30 a.m. – 9:30 a.m.
• Lunch: Daily from 12:00 p.m. – 1:00 p.m.
• Tuesdays and Thursdays: To-go sandwiches are available.
• Saturday Light Dinner: 5:00 p.m.

If you are seeking emergency shelter and are between the ages of 16 and 25, contact Wyndham House for shelter support. Wyndham House staff can also be reached at:

1. Monday to Friday 8:30am-4:30pm: 226-962-3574
2. Evenings and Weekends: 519-837-3892

FAMILY SHELTER

If you are a family and in immediate need of shelter please call 519-265-1323 for support.

This is not a crisis line.

128 NORFOLK HOUSING-FOCUSED SHELTER

If you wish to reach the staff at the front office at our 128 Norfolk Housing Focused Shelter, you can do so by calling 519-837-1094.

This is not a crisis line.

DONATIONS & VOLUNTEERS

Thank you for your interest in supporting Stepping Stone.

For questions about making a donation, hosting a fundraiser, in-kind donations, or other ways to support our work, please email fundraise@steppingstonegw.com.

If you are interested in volunteering with Stepping Stone and would like to learn more about current opportunities or the application process, please email volunteer@steppingstonegw.com.

We will respond to your inquiry as soon as possible during regular business hours.

Your support helps individuals and families experiencing housing instability and homelessness in Guelph-Wellington.

GENERAL INQUIRIES

Stepping Stone’s general telephone mailbox can be reached at 519-837-0080.

Calls are answered during regular business hours whenever possible. If staff are unavailable, please leave a voicemail and your message will be returned.

Voicemail messages are monitored and responded to between 8:00 a.m. and 4:00 p.m., Monday to Friday.

This is not a crisis line.

You can also email general inquiries to info@steppingstonegw.com or fill out the form below

Have a Question? Visit our FAQ’s Page

You can also subscribe to our Email Newsletter here.