Careers at Stepping Stone
Want To Make A Difference In The Lives Of Others?
Make a difference with a career that helps to provide individuals in Guelph-Wellington with access to safe and secure housing.
Residential Support Worker
Organization Overview:
Stepping Stone is a community-based agency that believes in the Housing First philosophies and practices. We strive to improve the quality of life for people who are struggling with chronic homelessness, significant mental health issues and substance misuse. We offer this by providing supportive, affordable housing to our participants with individualized, participant-driven support plans. The Stepping Stone team collaborates with community services within Guelph-Wellington to help support these plans and to offer our participants wrap-around supports as needed.
Job Summary:
Reporting to the Management Team, the Residential Support Worker is a reliable, emotionally intelligent, responsible, energetic individual who is able to work as a team to support the individuals residing at our Permanent Supportive Housing site.
Qualifications, Skills and Experience:
- Passion to support individuals and groups living on a low income who have support needs within a supportive environment
- Experience in case planning/management with individuals and assisting them in developing life skills
- Respectful, supportive and engaging approach to persons with physical disabilities, addictions, mental health and other life challenges
- Experience supporting group activities
- Must have exemplary emotional intelligence, communication, conflict management, organization and problem solving skills
- Experience using a Case Management System (i.e. HIFIS) and tools (i.e. VI-SPDAT)
- Ability to work professionally as a team member with staff, participants and community members
- Experience working within a non-profit and/or social services environment preferred
- Ability to work sensitively and effectively with people from various abilities, life situations and cultural backgrounds
- Current First Aid / CPR certification, Naloxone training and Vulnerable Sector Police Check or willingness to obtain at hiring
- Two year post-secondary education in a related field of study (i.e. social services, social work, addictions, mental health, community development etc.) or relevant work experience
Overview of Duties and Responsibilities:
- Provide practical support to residents with activities of daily living such as cooking, cleaning, proper hygiene, medication management, and decision-making
- Work to create a safe, supportive, and purpose driven atmosphere and promote cooperation between residents
- Expertly de-escalate conflict and manage behavioural concerns to ensure a safe environment for all staff and participant
- Engage in rapport building with individuals while doing tasks such as perimeter checks and unit checks
- Assist in locating appropriate housing, treatment, educational, or employment opportunities for them as well as assisting those with legal or probationary issues
- Respond to participants in crisis, collaborating with the team to ensure the situation is deescalated and a safe environment is maintained
- Collaborate with other service agencies and healthcare professionals to assist the participants and meet their everyday needs and long term health and wellness goals
- Responsible for facilitating community inclusion activities
- Core Team Responsibilities such as documenting relevant information according to agency and program requirements including shift logs, incident reports and shelter plan update
- Participate in weekly Stepping Stone meetings as required (includes participant support meetings and staff meetings)
- Responsible for working in a safe, healthy manner and ensuring safety of the community and participants by conducting building checks and maintaining health and safety standards
Working Environment / Schedule:
- Flexibility to work a variety of shifts including days, evenings and weekends
- Work with clients and staff directly on the PSH site
- Exposed to stress due to dealing with clients in difficult personal circumstances
Housing Focused Shelter Support Worker
Program Overview:
Stepping Stone is a community-based agency that believes in the Housing First philosophies and practices. We strive to improve the quality of life for people who are struggling with chronic homelessness, significant mental health issues and substance misuse. Our shelter program provides individuals a place to stay and staff support 24/7, along with wrap-around health care services on site to help people experiencing homelessness transition to housing and successfully stay housed.
Job Summary:
Reporting to the Management Team, the Housing Focused Shelter Support Worker is a reliable, emotionally intelligent, responsible, energetic individual who is able to work as a team to support the individuals accessing our Housing Focused Shelter Program using a Housing First approach.
Qualifications, Skills and Experience:
- Passion to support individuals and groups living on a low income who have support needs within a supportive environment
- Experience in case planning/management with individuals and assisting them in developing life skills
- Respectful, supportive and engaging approach to persons with physical disabilities, addictions, mental health and other life challenges
- Experience supporting group activities
- Must have exemplary emotional intelligence, communication, conflict management, organization and problem solving skills
- Experience using a Case Management System (i.e. HIFIS) and tools (i.e. VI-SPDAT)
- Ability to work professionally as a team member with staff, participants and community members
- Experience working within a non-profit and/or social services environment preferred
- Ability to work sensitively and effectively with people from various abilities, life situations and cultural backgrounds
- Current First Aid / CPR certification, Naloxone training and Vulnerable Sector Police Check or willingness to obtain at hiring
- Two year post-secondary education in a related field of study (i.e. social services, social work, addictions, mental health, community development etc.) or relevant work experience
Overview of Duties and Responsibilities:
- Responsible for individual housing stability and life skills supports
- Responsible for facilitating community inclusion activities
- Responsibility to refer, connect and liaise with community supports
- Core Team Responsibilities such as documenting relevant information according to agency and program requirements including shift logs, incident reports and shelter plan updates
- Engage in rapport building with individuals while doing on the floor tasks such as meal delivery and bed checks
- Work to create a safe, supportive, and purpose driven atmosphere and promote cooperation between residents
- Expertly de-escalate conflict and manage behavioural concerns to ensure a safe environment for all staff and participant
- Responsible for working in a safe, healthy manner and ensuring safety of the community and participants
- Responsible for conducting building checks and ensuring safety of the community and participants
Working Environment / Schedule:
- Flexibility to work a variety of shifts including days, evenings and weekends
- Work with clients and staff directly on the shelter sites
- Exposed to stress due to dealing with clients in difficult personal circumstances
Emergency Shelter Support Worker
Program Overview:
Stepping Stone is a community-based agency that believes in the Housing First philosophies and practices. We strive to improve the quality of life for people who are struggling with chronic homelessness, significant mental health issues and substance misuse. Our Emergency Overnight Shelter Program provides individuals a place to stay overnight and staff support 365 days a year.
Job Summary:
Reporting to the Management Team, the Emergency Shelter Support Worker is a reliable, emotionally intelligent, responsible, energetic individual who is able to work as a team to support the individuals accessing our Overnight Emergency Shelter. This position is to provide coverage for the Overnight Emergency Shelter from the hours of 8:00pm-8:00am.
Qualifications, Skills and Experience:
- Experience providing individualized support services
- Experience of working with those who have experienced mental health challenges, addictions and trauma
- Respectful, supportive and engaging approach to persons with physical disabilities, addictions, mental health and other life challenges
- Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
- Must have exemplary emotional intelligence, communication, conflict management, organization and problem solving skills
- Experience using a Case Management System (i.e. HIFIS) and tools (i.e. VI-SPDAT)
- Ability to work professionally as a team member with staff, participants and community members
- Experience working within a non-profit and/or social services environment preferred
- Ability to work sensitively and effectively with people from various abilities, life situations and cultural backgrounds
- Current First Aid / CPR certification, Naloxone training and Vulnerable Sector Police Check or willingness to obtain at hiring
- Two year post-secondary education in a related field of study (i.e. social services, social work, addictions, mental health, community development etc.) or relevant work experience
Overview of Duties and Responsibilities:
- Perform intake for those accessing the shelter
- Connect with and support individuals accessing the shelter
- Engage with shelter guests in meaningful support manner
- Engage participants in navigating community resources pertaining to financial and overall well being
- Ensure a safe and clean environment for both staff and those accessing shelter including both within the building and the perimeter
- Engage in rapport building with individuals while doing on the floor tasks such as meal delivery and bed checks
- Expertly de-escalate conflict and manage behavioural concerns to ensure a safe environment for all staff and participant
- Act as a first responder to medical emergencies / crisis to ensure client wellbeing and navigate emergency services to respond
Working Environment / Schedule:
- Flexibility to work a variety of shifts including days, evenings and weekends
- Work with clients and staff directly on the shelter site
- Exposed to stress due to dealing with clients in difficult personal circumstances